Grievance Redressal
Sant Sopankaka Sahakari Bank Ltd. is committed to providing excellent customer service. We have established a robust mechanism for redressal of customer grievances.
Complaint Redressal Mechanism
Branch Level Redressal
As per the "Grievance Redressal in Banks" guidelines, a **Complaint Register** is available at every branch for our customers throughout working hours.
Complaint / Suggestion Box
A **Complaint / Suggestion Box** has been placed in each branch for customers to provide their feedback or lodge complaints easily.
तक्रार / सूचना पेटी
Complaint BoxEscalation Matrix
For any complaints, please first contact your **Branch Manager**. If the resolution is not satisfactory, you may contact our Nodal Officer.
Nodal Officer / Grievance Redressal Officer & Integrated Ombudsman Scheme
Mr. Vishwajit Vasant Anande
Principal Nodal Officer
मुख्य नोडल अधिकारी : विश्वजित वसंत आनंदे
1039, Sopankaka Bhavan, Shukrwar Peth,
Tilak Road, Pune - 411002.
Customers can also approach the Banking Ombudsman if they are not satisfied with the bank's internal grievance redressal process.
Lodge Complaint with RBI Ombudsman